FAQ

Frequently Asked Questions

Booking and Stay

How can I book an apartment at Tri sestry?

You can easily book your apartment in Jasná directly through our website www.trisestry.sk, where you will find real-time availability and the best holiday rates. Bookings can also be made via Booking.com, by emailing us at info@trisestry.sk, or by calling +421 948 301 407. Direct booking on our website is always the best way to secure your Low Tatras stay with the most favorable terms.

What is the minimum length of stay?

The standard minimum stay at Tri sestry apartments is 2 nights. During specific peak dates, particularly during the high ski season and public holidays, the minimum stay may be extended to 3 or 4 nights. Current booking conditions will always be displayed when you select your specific dates.

What are the check-in and check-out times?

Check-in time is available from 14:00 (2:00 PM). On your departure day, we kindly ask you to check out and vacate the apartment by 10:00 AM at the latest, allowing us to prepare it for our next guests.

Is an early check-in or late check-out possible?

If you are interested, we will gladly check the possibility of an early check-in or late check-out for your stay. However, this is always subject to current apartment availability and operational capacities. We highly recommend notifying us of your request in advance.

What is the cancellation policy?

When making a reservation, you can choose from various pricing options and cancellation terms. With a flexible booking, you can cancel your stay free of charge up to 5 days before arrival. For non-refundable bookings, a 100% cancellation fee applies in the event of a cancellation. Specific conditions always depend on the selected reservation type and are clearly stated during the booking process.

Can I change the dates of my stay after booking?

Of course! We are happy to help you modify your reservation. Changing your dates is possible upon agreement and depends on the current availability of our Jasná apartments. Please note that special conditions may apply to non-refundable bookings.

Choosing Your Apartment

How many people can stay in each apartment?

In our apartment house in Jasná, we offer several types of apartments to ensure comfortable holiday accommodation for couples, families with children, and larger groups:

Klasik Apartment: 2 fixed beds + 2 extra beds (maximum 4 people).
VIP Apartment: 4 fixed beds + 2 extra beds (maximum 6 people).
Family Apartment: 5 fixed beds + 2 extra beds (maximum 7 people).

When choosing, we recommend considering not only the number of guests but also how much space and privacy you desire during your stay in the Low Tatras.

Which apartment is most suitable for a family with children?

All of our apartments are perfectly suited for a family holiday in Jasná. It mostly depends on the number of family members and your space requirements. For smaller families, the Klasik Apartment might be the ideal choice, while for larger families, we recommend the Family Apartment or the more spacious VIP Apartment. Furthermore, our apartment house features a common room with a children's play area, a library, board games, and table football. We also have an exterior playground area.

Do the apartments have a balcony or terrace with a mountain view?

Yes, every single one of our apartments features its own private balcony, where you can enjoy beautiful scenic views of the surrounding Low Tatras nature. On top of that, our VIP apartments offer a spacious rooftop terrace with a private jacuzzi, which you can use anytime you wish.

Which apartments feature a private jacuzzi and sauna?

You can find a private jacuzzi and sauna directly in our VIP apartments. They are the ideal choice for guests who want to treat themselves to even more privacy, luxury, comfort, and relaxation during their wellness stay in Jasná.

Are the apartments equipped with a kitchen?

Yes, every apartment has its own fully equipped kitchenette, allowing you to conveniently prepare meals throughout your entire stay. Accommodation at Tri sestry offers you the freedom and comfort of home even while vacationing in the mountains.

Is it possible to accommodate a larger group or multiple families at once?

Yes, at Tri sestry apartment house, we can easily provide accommodation for larger groups or multiple families traveling together. We offer various types of apartments that can be mutually combined, as well as a common room with a children's play area where you can gather and spend time together. We also have extensive experience in organizing group stays and teambuildings. For larger groups, we offer custom group discounts, and we review each request individually. Please email us at info@trisestry.sk for more information.

Children and Families

Are Tri sestry apartments suitable for families with children?

Yes, all of our apartments are perfectly child-friendly and family-friendly. We offer multiple apartment types with varying capacities, so both smaller and larger families will find their perfect fit. Whether you are planning a winter ski trip or a summer family holiday in the Low Tatras, you will find a comfortable base for your quality time in the mountains here.

Is there a children's play area or playground available at the apartment house?

Yes! A children's play corner awaits the little ones in the common room, and we also have an outdoor playground. Children can stay fully entertained even when you are not currently out on the ski slopes, hiking trails, or exploring the surrounding area.

Can you provide a baby cot?

Of course. Upon request, we will gladly prepare a baby cot for an additional fee of €15. We highly recommend specifying this request during the booking process so we can have it ready for your arrival.

Is it possible to accommodate a child without their own bed?

No, every accommodated child must have a secured bed. When choosing your apartment, please take into account the total number of children and their ages.

Is Tri sestry suitable for a summer family holiday in the Low Tatras?

Most definitely! The Low Tatras and the Demänovská Valley offer countless activities for a summer holiday with kids. You can go hiking, discover the beauty of the surrounding nature, visit nearby caves, or simply enjoy the stunning mountain views. After an action-packed day, you will return to the comfort of your apartment, where the whole family can unwind and recharge. Tri sestry provides a welcoming base for both summer vacations and winter ski trips.

Skiing and Location

How far are the apartments from the Jasná ski resort?

Tri sestry apartment house offers premium ski-in ski-out accommodation in Jasná, located in the Lúčky area of the Demänovská Valley. The ski slope is literally right behind the building – you just step out, walk about 3 minutes, put on your skis, and go. There is no need to commute by car or ski bus. You are only about 200 meters away from the Lúčky ski lift station, meaning you can comfortably ski down the slope to reach it.

How do I get from the apartments to the ski slope?

You can access the ski slope directly from our ski storage room. The slope is located approximately 300 meters from the apartment house. Simply put on your skis and hit the snow! Thanks to our excellent location right by the slopes, you can enjoy your ski holiday in Jasná without the hassle of daily driving or relying on ski buses.

Is there a ski bus stop nearby?

Yes, a ski bus stop is located directly in front of the Tri sestry apartment house. Thanks to this, you can easily and comfortably reach other parts of the Jasná ski resort, the Demänovská Valley, or the town of Liptovský Mikuláš.

Where can I store my skis and snowboarding equipment?

A secure, lockable ski storage room is available for our guests directly inside the building. The space is protected by a camera system, so you can safely store your skis, snowboards, and other ski gear during your stay. The ski room is also equipped with professional ski boot dryers.

Is it possible to park directly at the apartments?

Yes, every booked apartment comes with one designated parking space in our secured indoor garage directly within the apartment house. Parking is fully included in the price of your stay, and the garage is protected by a camera system. During your winter holiday in Jasná, you won't have to worry about finding a parking spot or clearing snow off your car.

How far away are restaurants, shops, and other services?

Tri sestry apartments are located in the Lúčky area of the Demänovská Valley, where essential services are within easy reach. A restaurant and a grocery store are located approximately a 5-minute walk away, and an ecumenical church is about a 7-minute walk. The ski bus stop directly in front of the building also gives you quick access to other dining and shopping options around Jasná.

What do the Low Tatras and Jasná offer during the summer? Is Tri sestry suitable for a summer holiday?

Absolutely! The Low Tatras are not just a winter destination. In the summer, the Demänovská Valley and the surroundings of Jasná transform into a paradise for hiking, nature trips, and active outdoor relaxation. You can explore scenic ridges, visit the famous Demänová caves, or try out summer attractions in the resort. It is a fantastic place for a summer mountain getaway.

Wellness and Services

Is the wellness area at Tri sestry apartments included in the stay?

The wellness facility at Tri sestry features an outdoor relaxation area with a maximum capacity of 5 people. During selected high seasons, access to the wellness area is included in the accommodation price. In other periods, it is available for an additional fee. The wellness area must be booked in advance so you can enjoy private, undisturbed relaxation without other guests. It is the perfect place to regenerate after a day of skiing or hiking in the Low Tatras.

Do all apartments have their own private jacuzzi and sauna?

No, the private jacuzzi are exclusive features of our selected VIP apartments. This means that this private wellness experience directly on the terrace is available strictly for guests staying in those specific VIP units. If you are looking for a luxury stay in Jasná with a private hot tub, our VIP apartments will provide the perfect comfort and privacy throughout your holiday.

Is it possible to order breakfast? When is it served?

Yes, you can comfortably add breakfast to your stay at Tri sestry. It is served in the breakfast zone near the reception area. During the winter season, breakfast is available from 7:30 AM to 9:00 AM; in the summer season, it is served from 8:00 AM to 9:00 AM. Breakfast needs to be ordered by 20:00 (8:00 PM) on the previous evening. Having breakfast directly at the property is a great, stress-free way to start your day before hitting the ski slopes or hiking trails.

Is there an electric vehicle (EV) charging station available?

Yes, guests staying at Tri sestry can utilize our EV charging station for a fee. If you plan to charge your electric car during your stay in Jasná, we highly recommend informing us about this requirement in advance.

Is Wi-Fi available throughout the apartment house?

Yes, free high-speed Wi-Fi internet access is available throughout the entire Tri sestry property and is fully included in the price of your stay.

Practical Questions

What are the parking options at Tri sestry apartments?

Every reserved apartment includes one parking space in our monitored indoor garage directly in the building. The garage is secure and equipped with a camera system. Right on-site, you have safe and hassle-free parking during both your winter ski holiday and your summer vacation.

Do you offer wheelchair-accessible accommodation in Jasná?

Yes, within our apartment house, we have one Klasik Apartment specifically modified for guests with reduced mobility. Since the accessibility features of this wheelchair-friendly apartment need to be verified based on individual needs, please contact us in advance via email at info@trisestry.sk. We will gladly provide detailed information and check availability for you.

Can I stay at Tri sestry apartments with a pet?

No, pets are not allowed at Tri sestry apartment house.

Can you issue a corporate invoice (for business/company details)?

Of course. Upon request, we can gladly issue a corporate invoice. Please provide your company billing details during the reservation process or, at the latest, upon your check-in.

What payment methods are available?

Accommodation at Tri sestry can be paid for in several ways: via online card payment, bank transfer, cash, or via credit/debit card directly at our on-site payment terminal.